This Privacy Policy applies to all services on the iLotto platform. By using iLotto, you consent to this Policy. Protecting your data is our highest priority.
Introduction & Scope
ILotto is an international online gaming and betting platform serving Bangladesh and other approved markets. We believe your personal data is your asset — and protecting that asset is our responsibility.
This Privacy Policy explains how iLotto collects your data, why it is collected, where it is stored, and how it is kept secure. It Terms & Conditions An integral part.
This policy applies when you:
- Visit the iLotto website
- Register or log in to iLotto
- Play any game or place a bet
- Make a transaction or contact Support
- Participate in a bonus or promotion
What Data We Collect
ILotto collects only the data that is necessary — we never ask for information beyond what is required. The types of data we collect are described below.
| Data Type | Example | Requirements |
|---|---|---|
| Identity information | Name, Date of Birth, NID Number | Mandatory |
| Contact Information | Email, mobile number, address | Mandatory |
| Payment information | Mobile Pay/Nagad number, transaction ID | Mandatory |
| KYC documents | NID copy, passport scan | Mandatory |
| Usage Data | Gaming History, Bet Records | Automatic |
| Device Information | IP Address, Browser, OS | Automatic |
| Preference Data | Language, notification settings | Optional |
ILotto never stores your full payment card number or complete bank account details. Payment information is retained solely for transaction identification purposes.
How Your Data Is Used
ILotto uses your data only for specific, defined purposes — never beyond what is stated. The main use cases are outlined below.
- Account Management: To create your account, manage logins, and ensure account security.
- Identity Verification (KYC): To verify identity in accordance with international anti-money laundering laws.
- Service Improvement: To personalize your gaming experience and provide tailored recommendations.
- Payment processing: To process deposit and withdrawal transactions.
- Security: To prevent fraud, hacking, and unlawful activity.
- Contact: To send important updates, support messages, and promotional offers.
- Legal Obligation: To meet the requirements of government or regulatory authorities.
- Analytics: To review and improve site performance.
If you do not wish to receive promotional emails or SMS, you can disable notifications from Account Settings or by contacting Support. Please note that essential service-related communications cannot be turned off.
Data Sharing & Third Parties
ILotto never sells your personal data. However, limited information may be shared with trusted partners under specific circumstances.
- Payment Processor: Necessary data is shared with payment partners including Mobile Pay, Nagad, and Rocket to process transactions.
- Game providers: Game session data is processed through platforms such as Pragmatic Play and Evolution Gaming.
- Identity Verification Service: Third-party verification agencies approved under the KYC process.
- Law Enforcement: Data may be disclosed in response to a court order or other legal obligation.
ILotto never sells or shares your information with advertisers, data brokers, or any third party for commercial purposes. Only the minimum data necessary to deliver our services is shared with third-party partners.
All our partners comply with GDPR and international data protection standards. Our agreements with them include strict data confidentiality clauses.
Data security measures
ILotto uses the most advanced technologies and practices to protect your data. Our security infrastructure meets the highest industry standards.
- 256-bit SSL Encryption: All data transfers on the site are encrypted. No one can intercept information passing between your browser and our servers.
- Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your login.
- Firewall & DDoS Protection: Advanced firewalls and cyber attack prevention systems are in place on our servers.
- Data encryption: Stored data is kept encrypted at all times.
- Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
- Staff training: All iLotto staff are trained in data privacy practices.
That said, no one can guarantee absolute security on the internet. We encourage you to do your part: use a strong password and never share your login credentials with anyone.
Cookies Policy
ILotto uses cookies to improve site functionality and personalize your experience. Cookies are small text files stored in your browser.
You can delete or block cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.
Your rights
As an iLotto user, you have a number of rights regarding your own data. We respect these rights and are here to help you exercise them.
To exercise any of these rights support@ilotto.clickor reach us via live chat. We typically respond within 30 days.
Please note — some rights may not be fully applicable for legal reasons. For example, anti-money laundering laws require certain data to be retained for a specified period.
Data retention period
ILotto does not retain your data longer than necessary. Once the purpose for which it was collected has been fulfilled and there are no legal obligations requiring retention, your data is securely deleted.
- Active Account: Data is retained for as long as your account remains active.
- Closed Account: After account closure, data is generally retained for 5 years to meet legal requirements.
- Transaction history: Financial transaction data is retained for up to 7 years (as required under AML regulations).
- Support Contact: Support history is retained for up to 3 years.
- Gaming History: Game logs for the duration of the active period and for 5 years after closure.
Once the retention period expires, data is permanently and securely deleted or anonymized.
Children's privacy
ILotto is strictly for users aged 18 and above. We do not knowingly collect any personal data from individuals under 18.
If we become aware that we hold data belonging to a minor, that account will be immediately closed and the data permanently deleted.
If you believe a minor has registered an account on iLotto, please support@ilotto.clickPlease let us know and we will act promptly.
Privacy Policy Changes
ILotto may update this Privacy Policy from time to time due to changes in business operations, new legislation, or evolving technology.
For significant changes, we will:
- We will send a notification to your registered email.
- We will display a banner notice on the site's homepage.
- We will update the "Last Updated" date at the top of the page.
Continued use of the site following any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection Team.
If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your country.